Customer Care & Support

Frequently Asked Questions

When will I receive my tracking number?
Your tracking number is typically sent within 1 to 2 business days after your order is processed.

Why isn’t my tracking number working?
Please allow up to 5 days for the tracking information to activate after it has been issued.

What is the delivery timeframe?
Delivery generally takes between 7 to 30 days, depending on your location.

What is your exchange and return policy?
We are committed to your satisfaction. If you experience any issues with your purchase, please contact us for a full refund or exchange.

How do I care for my watch strap?
To maintain its quality and appearance, avoid exposure to extreme heat, moisture, and chemicals. Clean gently with a soft, damp cloth and allow it to air dry.

Are your straps compatible with all Apple Watch models?
Yes, our straps are designed to fit Apple Watch models. Please be sure to select the correct size corresponding to your watch.

Can I customize my watch strap?
Currently, we offer a curated selection of styles. Customization options may be available in the future—please stay tuned for updates.

What payment methods do you accept?
We accept all major credit cards and other secure payment options available at checkout.

Have more questions?
Please feel free to email us at info@theveyrra.com. We're here to assist you.